Terms, Warranty & Privacy
Thank you for choosing Northshore Handpiece Repair (“NHR”). We stand behind the work we perform and want you to understand exactly what we do, what we cover, and how we handle your information.
Terms & Conditions of Service
Thank you for choosing Northshore Handpiece Repair (“NHR”). We stand behind the work we perform and want you to understand our terms and conditions of service.
Payment & Accepted Methods
Full payment is required prior to shipment or delivery/pickup of all repaired equipment; we accept credit card and ACH payments. Checks are accepted only for existing customers with services completed prior to March 16, 2026.
Estimates
All estimates are good-faith approximations of the cost to complete the requested service. Approval of an estimate allows for upward modification for additional necessary repairs of up to 10% of the original service cost estimate for each line item. Any additional repairs exceeding the 10% of the original service cost estimate will necessitate an altered estimate for approval.
Late Fees & Collections
Invoices unpaid after 30 days are subject to a late fee of 2% per month on the outstanding balance. Accounts remaining unpaid after 90 days will be referred to a collections agency, and all associated collection costs and fees shall be the responsibility of the Customer.
Abandoned Equipment
Any handpiece associated with an unpaid invoice after 90 days will be considered abandoned and may be held, sold, or otherwise disposed of by NHR to satisfy the outstanding debt. Any handpiece submitted for an estimate to which no response is received within 90 days will likewise be considered abandoned and may be disposed of or returned to the Customer at the Customer’s expense.
Warranty
All repair services are subject to NHR’s Limited Warranty, the most current version of which is available on this page. Any objection to the warranty terms or coverage determination must be submitted to NHR in writing within 30 days of the invoice date; failure to do so constitutes acceptance of the warranty terms as written. New handpieces sold by NHR are covered exclusively by the applicable manufacturer’s warranty, and warranty service for new equipment should be directed to the manufacturer; NHR may, at its discretion, assist or facilitate manufacturer contact upon Customer request, but assumes no warranty obligation for new handpiece sales. Dispute resolution remedies are governed exclusively by the terms set forth in the applicable Limited Warranty document.
Governing Law
These Terms & Conditions are governed by the laws of the State of Indiana.
Limited Warranty
Thank you for choosing Northshore Handpiece Repair (“NHR”). We stand behind the work we perform and want you to understand exactly what our warranty covers.
1. What Our Limited Warranty Covers
Northshore Handpiece Repair’s Limited Warranty covers only covered failures for:
- The specific part(s) we placed during your repair; and
- The labor and workmanship involved in installing those parts.
“Covered Failure” means a malfunction caused solely by a defect in those NHR-installed replacement part(s) or NHR’s workmanship when the handpiece is used normally and in accordance with manufacturer instructions. Normal wear, routine adjustments, and maintenance are not covered unless expressly stated on your pricing sheet or invoice.
Warranty Period
The warranty period begins on the invoice date and lasts for the number of calendar days listed on your invoice or our then-current pricing sheet (e.g., 365 days = 1 year; 183 days = 6 months; 92 days = 3 months). Under no circumstances will the warranty exceed one (1) year. If no period is listed, no warranty is provided on that service.
Specific Handpiece Only
NHR’s Limited Warranty applies only to the exact handpiece we repaired, identified by serial number. If the serial number is missing or unreadable at the time of the claim, then the handpiece is not eligible for warranty coverage, unless NHR’s internal service records clearly establish that the handpiece is the one repaired by NHR.
No Extension
Performing warranty service does not restart or extend the original warranty period. The original end date still applies.
2. How to Submit a Warranty Claim
Warranty claim process and shipping: To request warranty service, Customer should complete an order form. Customer must indicate warranty service on the order form. The handpiece must be postmarked within the warranty period. If inspection shows the failure is not covered, Customer will be responsible for diagnostic fees (if any), repair charges, and return shipping. If a warranty claim is approved after inspection, NHR will cover standard shipping to and from our shop. Expedited shipping, special handling, and international shipping (if applicable) are the Customer’s responsibility unless agreed in writing, and shipping damage caused by inadequate packaging is not covered. Warranty eligibility is determined after inspection; we may document findings (including photos) and will provide a brief explanation if a claim is denied, with determinations made in our reasonable discretion based on the condition of the handpiece and results of the inspection.
3. When a Warranty Claim is Void
This Limited Warranty is void if the handpiece has been misused, abused, neglected, altered, operated outside manufacturer specifications, or serviced by anyone other than NHR. Without limiting the foregoing, the warranty is void if there is any attempt to open or disassemble the handpiece, including removing any housing/cap, accessing internal components, breaking a tamper seal, or attempting internal adjustments or repairs. The warranty is also void if burs are used with the bur extended rather than fully seated in the spindle assembly; if the handpiece is dropped or shows impact damage (including visible exterior denting); or if manufacturer lubrication and maintenance instructions are not followed. NHR may rely on objective indicators (e.g., impact marks, runout measurements, contamination) during inspection.
4. Exclusive Remedy; Limitation of Liability
EXCLUSIVE REMEDY. Customer’s exclusive remedy under this Limited Warranty is, at NHR’s option, (a) repair of the covered replacement part(s) and associated labor, or (b) replacement of the covered replacement part(s) and associated labor. NHR may use new or refurbished parts of like kind and quality.
FAILURE OF ESSENTIAL PURPOSE. If the above remedy fails of its essential purpose after NHR has had a reasonable opportunity to repair or replace, Customer may pursue other remedies available under applicable law, PROVIDED THAT the limitations and exclusions of damages below shall continue to apply to the maximum extent permitted.
DAMAGES LIMITATION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NHR’S TOTAL LIABILITY RELATING TO ANY WARRANTY CLAIM WILL NOT EXCEED THE AMOUNT CUSTOMER PAID FOR THE SPECIFIC REPAIR/SERVICE ON THE APPLICABLE INVOICE.
NO INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NHR WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION DOWNTIME, LOST PROFITS, LOST REVENUE, OR RENTAL/LOANER COSTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES IS INDEPENDENT OF AND SHALL SURVIVE ANY FAILURE OF THE EXCLUSIVE REMEDY.
5. Disclaimer of Implied Warranties
BUSINESS/COMMERCIAL USE ONLY. This Limited Warranty is offered exclusively to business customers for commercial use. It does not apply to sales of consumer products to individuals for personal, family, or household use.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NHR DISCLAIMS ALL IMPLIED WARRANTIES WITH RESPECT TO REPLACEMENT PARTS PROVIDED (INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), EXCEPT TO THE EXTENT EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY AND FOR THE DURATION OF THE APPLICABLE WARRANTY PERIOD SPECIFIED ABOVE. There are no warranties that extend beyond those expressly stated herein. This disclaimer does not limit any implied warranties that cannot be disclaimed under applicable law.
6. Dispute Resolution; Choice of Law
Governing Law
This Limited Warranty is governed by the laws of the State of Indiana, without regard to conflict-of-laws rules.
Good-Faith Resolution Period
Before commencing arbitration, the parties shall engage in a 30-day good-faith negotiation period, which may include evaluating non-binding mediation.
Arbitration; Rules; Venue
Any dispute arising out of or relating to a warranty claim (approved or denied) shall be resolved by binding arbitration administered by JAMS under the JAMS Comprehensive Arbitration Rules (or Streamlined Rules if applicable to the amount in controversy) in effect at the time, before a neutral arbitrator. If the parties cannot agree on an arbitrator within 30 days, JAMS will appoint one. The arbitration will take place in Hamilton County, Indiana.
Fees and Costs
The arbitrator may award the prevailing party its reasonable attorneys’ fees and expenses, to the extent permitted by applicable law.
7. Miscellaneous
Entire Agreement
This Limited Warranty, together with your invoice and applicable pricing sheet referenced herein, is the entire agreement regarding warranty coverage and supersedes all prior or contemporaneous communications on that subject.
Severability
If any provision is found unenforceable, it will be severed, and the remainder of the agreement will continue in full force and effect.
No Assignment
Warranty rights are non-transferable and apply only to the Customer named on the invoice.
Privacy Policy
Effective Date: April 14, 2026
1. Introduction
Northshore Handpiece Repair (“NSH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the limited circumstances under which we may share it.
2. Information We Collect
We collect personal information that you voluntarily provide to us, including when you create a profile on our website or contact us by email for business purposes. This information may include your name, business name, email address, phone number, mailing address, and any other details you choose to share with us in the course of doing business.
3. How We Use Your Information
By creating a profile on our website or by contacting us via email for business purposes, you consent to receive emails from NSH for business and marketing purposes. These communications may include order updates, service notifications, product information, promotions, newsletters, and other content related to our handpiece repair services. You may opt out of marketing emails at any time by following the unsubscribe instructions included in each message or by contacting us directly.
4. How We Share Your Information
We will never sell your personal data to data brokers or other third parties for their independent marketing use.
The only circumstance in which we may share your email address with another business is when you, the customer, specifically express interest in being contacted by that business for a particular business purpose. In such cases, we share only the information necessary to facilitate that requested contact.
We may also disclose information when required by law, in response to valid legal process, or to protect the rights, property, or safety of NSH, our customers, or others.
5. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Choices
You may update or delete your profile information at any time by logging into your account or contacting us. You may also opt out of marketing communications at any time. Requests to access, correct, or delete your personal information can be made by contacting us at the address below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Northshore Handpiece Repair
275 Medical Dr Unit #3637, Carmel, IN 46082
(574) 457-8147 ·
info@nsh-repair.com