Frequently Asked Questions

No. Estimates are free and inbound shipping is free — it costs nothing to find out what a repair would cost.

We post prices for nearly all services you might need. We occasionally send custom quotes for specialized repairs. A high-speed pneumatic overhaul is $229 with a 6-month warranty, or $299 with a 12-month warranty. A low-speed nosecone overhaul is $119, and a low-speed contra angle overhaul is $149, both with 6-month warranties. A low-speed motor overhaul is $249, again with a 6-month warranty. An electric handpiece overhaul starts at $249 with a 3-month warranty and can reach $522 for a complete overhaul with a 6-month warranty. A TLC — disassemble, test, lubricate, and clean — starts at $59 and varies in price based on the complexity of the handpiece. See our full services and pricing list.

A TLC is a disassemble, test, lubricate, and clean service. No parts are replaced, so it carries no warranty. An overhaul includes the TLC and replaces the wear components — bearings, spindles, impellers, o-rings, and washers on pneumatics; bearings and gears on electrics — and carries a warranty period.

An estimate is a good-faith approximation of the cost to complete the requested service. Approving an estimate allows an upward adjustment of up to 10% of the original estimate per line item for additional necessary repairs. Anything beyond that requires a revised estimate for your approval before we proceed.

Nothing happens until you approve. If we receive no response to an estimate within 90 days, the handpiece is considered abandoned and may be disposed of or returned at your expense.

Credit card and ACH. Checks are accepted only for existing customers with services completed prior to March 16, 2026.

No. There are no transaction, processing, or account fees. Your invoice is the repair price, applicable state and local sales tax, and return shipping — nothing else.

Full payment is required prior to shipment or delivery of repaired equipment. If you’re a new customer, we’ll ask you to put payment information on file when the work is completed.

Invoices unpaid after 30 days are subject to a late fee of 2% per month on the outstanding balance. Accounts unpaid after 90 days are referred to a collections agency, and any handpiece associated with an unpaid invoice after 90 days is considered abandoned. Full details are in our Terms & Conditions.

Our average turnaround is 1.48 days. Standard overhauls and TLC services are backed by our 5-Day Guarantee: your handpiece is repaired and back at your office within 5 business days, or you get a 10% credit.

If we don’t get your repaired handpiece back to your office within 5 business days of mailing it, you receive a credit worth 10% of any late line items’ repair costs. The credit will be applied automatically to your account — no claim forms, no phone calls. It applies to standard overhauls and TLC services shipped on a Northshore-generated label.

Credits apply to the repair subtotal of the late items, excluding shipping and taxes, and post to your account toward future invoices. See the full 5-Day Guarantee terms for complete details.

The clock pauses while we wait on your approval of an estimate, while a required part is on manufacturer backorder, and for carrier delays where the estimated delivery date is pushed back after the first scan. Water line and fiber optic repairs aren’t covered by the guarantee, because those parts can be harder to source — they’re still repaired as usual, just without the 5-day clock.

Your invoice lists the tracking number for the return shipment, so you can follow your handpiece back to your office.